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Business Telephone Systems in York

What makes a business successful? Good communication and the right equipment. This is why the telephone system is such an important investment. Let’s face it. It’s not exactly a cheap investment so you have to get it right the first time. There are so many different options today and one can easily get overwhelmed. Fear not. We are here to help. In this post, we will give you the information that you need in order to find the right telephone system and supplier in York.

Just some basic information

There are several types of business telephone systems. The most basic of them all are the Key and Key-less systems. These are primarily used by small and start up businesses. They are also great for residential use. They use analogue lines which can only handle a small amount of data. The recommended number of users for this kind of setup is 15. If you have more than that, we recommend you get a PBX system.

PBX systems use digital lines. These lines can handle the influx of data that the modern business processes daily. This platform is reliable. It has many features that the Key systems don’t have. It can provide you with an auto attendant which automatically routes calls to their destination. You can have voicemail to email which allows you to read your voice messages in your email inbox. There are a host of other features such as call forwarding, conference, auto find, etc. A PBX can be expensive but it is a good choice for medium to large businesses. Some brands offer phone systems for small businesses that have the same features as that of a large telephone system but at an affordable price.

VoIP is the latest in telephony technology. It uses the Internet to process calls. It has all the features of a PBX and more. You can integrate it with your existing email program or CRM. Your computer can serve as a soft phone. No need to buy handsets. You just need to get a reliable headset. Customer service is enhanced with this kind of setup as you will be able to see information about a caller even before you take the call. VoIP is affordable. No need to install expensive infrastructure in your office. You can just call your provider if you need more lines. In a few minutes, they will be available for use.

A hybrid system is usually composed of VoIP and PBX. Companies that have delicate and very important operations opt to have this setup. This is because they always need to have a backup system ready should there be a power failure, an Internet connection problem or an emergency.

A hosted system does not require the business owner to purchase expensive equipment to be installed in his office. He does not need to hire people to manage his communications system. Everything is done in the host’s premises. Repairs are easy in this kind of setup as you only need to call your provider if you experience any problems. They will fix it on their end.

Budget and Pricing

Now let’s talk about how much you should budget for your system. A basic system starts at around £100. Take note that you need to buy handsets and other accessories that you require. If you decide to buy online, there are several vendors that offer special packages that include the system, some phones and some accessories. They start at a little over £100 to £500. They are a great choice for startup and small businesses.

For larger systems, expect to pay £500 to a few thousand pounds. The price depends on the number of users you have and the features you need. It also depends on the brand that you want. Different brands offer different packages for different sizes and kinds of businesses.


There are many brands of business telephone systems available in York. You can get Avaya, Panasonic, Philips, Siemens, BT, LG Ericsson, Mitel, etc. There are even smaller family-run companies that manufacture their own brand. You can choose between an accredited provider and an independent supplier. To get unbiased advice, go to an independent supplier.


You need to jot down your requirements. Be sure to bring this list whenever you are meeting potential suppliers. This list will help the supplier pinpoint which packages to show you. Your search will be a lot faster and easier with this list.

Check out a supplier’s background before committing to a sale. You can check their website. If it does not look professional, move on to the next one. You can also ask for referrals from colleagues and friends.

Visit review sites to get an idea of how your chosen system functions. You might think that it’s good but you may discover a few flaws which can hurt your business.

The supplier should also provide you and your staff with training especially if you have a complicated setup but as much as possible, keep the phones simple. You want everyone in your office to be able to understand it and use it easily. If you plan to run a call centre, it is important that your agents do not get frustrated with your phones.

Be sure to leave a little leg room in your budget for extra things. Your provider may suggest a few extras that will benefit your company.

If you need a supplier as soon as possible but don’t have the time to do the research, we can help you. We will do all the daunting research for you for free! Fill up the form at the top of this page and submit. We will review your list of requirements then we will search York for the top suppliers that can best give you the system that you need at a price you can afford. You will receive quotations in your inbox. Don’t worry as they are “no-obligation” guaranteed. You can review them whenever you like. You can also contact the suppliers directly. Again, this is all for free so try it now!

Author: Yazz

Yazz is a trained telecommunications engineer with a diploma in telecommunications. He has spent the last 15 years working for Telefonica, one of the largest telephone operators and mobile network providers in the world.