When you are running a call centre, your most important investment is your phone system. You need a phone system that can handle your customers’ issues, questions and concerns quickly and easily. Cloud-based call centre In this kind of set up, all the equipment for the call center is based and operated externally, i.e in […]
Health institutions, hospitals, clinics and gp private practices all need a premier, efficient telecommunications system. Communication is vital in the medical industry. Fortunately, there are many telecoms specialists that are dedicated to designing and implementing a phone system that can improve the overall efficiency of surgeries and even reduce phone and broadband costs. You can […]
Do you have a call centre? Whether it is staffed by only two people or two hundred, you need the best telephone system that can handle your requirements. You need a solution that can effectively manage your inbound and outbound call campaigns. Analogue systems have been tried and tested for many years but VoIP systems […]
Most call centres run on and IP setup. In a VoIP call centre, the calls are taken on VoIP phones. A typical VoIP call centre usually just has one job such as sales or support. It may be staffed by a single department in the company or from an outsourced group of people as a […]
Call recording is increasingly becoming an invaluable tool for all organizations regardless of its size. In today’s business environment, industry and security standards are becoming more and more strict so it is important to have a record of almost everything. Call recording allows business owners to improve their customer service.
Choosing the right business telephone system enables the receptionist to run more efficiently and complete a wide array of tasks. There are many phones out in the market and they come in a variety of types and styles. You can choose from a system that only has a few lines to a switchboard with multiple […]
Second hand, used, refurbished or reconditioned business telephone systems are a cost-effective alternative for businesses looking to have one but have a low cash flow or a tight budget. As it is a used system, it comes with a few risks such as general wear and tear. There is also concern about warranty and availability […]
Remember the song “It’s a Small World”? Well, with the boom in technology, communications systems have now made the world even smaller. We can talk to someone from across the globe as if he is just in our neighbourhood. With remote employees and contractors now having vital roles in small and medium business, it is important to have a means to be able to communicate face-to-face whether across the street or across the ocean.
Restaurants are not an easy business. You need to work hard in order to make it succeed. Your business telephone system is an important part of making your business grow. There are now phone technology apps that can work with various types of restaurants. Whether you are a small diner to a multi-location franchise, the […]
Cloud phone systems are the newest trend in business phone systems. It is a phone service delivered through the Internet. In this term, the Internet is the cloud. It is also called an Internet Phone System. This is hosted by a third party provider. Your data is stored in a secure server over the Internet. […]