The most popular choices for a small business phone system are PBX and VOIP. Each has its own pros and cons. You can get a complete phone system starting from £495 and a complete VOIP system starting from £750. If a phone system is not too much of a priority in your office, you can avail of a free VOIP platform and just buy the necessary components and accessories. If a phone system is crucial to bring in sales then you must consider investing in a very good system that will last you a long time. In general, there are a lot of advantages in using a phone system.
The features of a phone itself can make your life easier. Features such as auto attendant and auto directory eliminate the need for a phone operator. That can save you a lot of money meant for salaries and benefits. An IVR or Interactive Voice Response makes the whole process of inquiring and complaining faster. The client can choose from a menu of services and enter information or be taken directly to a customer service representative for complaints or cases that need a human response. Depending on your phone system, you will be able to connect to and from anywhere. You can treat any place as your virtual office. Your staff can work from home in case of a power failure in the office or bad weather. You can also use any device, such as your mobile phone or home phone, to connect to your network.
There are special packages are available for small businesses. Some packages don’t include the training and maintenance fees. Also check for warranties and guarantees. Some providers also combine Internet and phone services in one affordable package. Choosing a telephone system for your small business involves a lot of research and comparison. Talk to people you trust about the systems that they are using. Ask for demos from suppliers and ask about discounts, promos and packages. If you’re on a budget, take advantage of what technology has to offer you and build from there.
What type of phone system are you thinking of installing? Your choice will really depend on a few things such as the number of people who are going to use the phone system, the features that you want the system to have and of course, your budget.
Long term things to consider are
- Will you be able to get a return on your investment after X number of years?
- The adaptability and flexibility of the phone system in case you want to expand your business
- How does the system make everyday office functions better?
To make life easier we provide a free quote service for small businesses, we will match the right suppliers to your needs. Simply fill out the above form to receive 3 separate no obligation quotations.