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Best Phones for an Office

Before deciding what phone to get for your office, you should know exactly what you need so you can maximize the features of the phone. In general, you need to know what functions you want and how many extensions you will need. To be able to know this, you must conduct an audit of your communication needs. This is the first step towards having the best phone for your office.

There are different phone systems available in the market and they come in a wide variety to choose from. But first, you need to consider the following:

  • How many lines/extensions do you need?
  • What is your budget?
  • Do you need to make conference calls?
  • Do you need a paging function?
  • Do you need voicemail?
  • Do you want a VoIP system?
  • Will you use the system for teleworkers?

These questions will serve as a guide for you to choose among the 4 kinds of telephone systems listed below.


PBX stands for Private Branch Exchange. These are the most expensive systems in the market because they offer the greatest set of features and functions. These are the most sophisticated systems. There are 4 types available:

  • Virtual PBX
  • Hosted PBX
  • Virtual Hosted PBX
  • IP PBX

Some of the features include automatic call answering, voicemail transfer, extension dialling, conferencing, transfer between extensions, fax to email.

These are commonly used by large offices but because of the developments in technology, prices have dropped significantly so now some small businesses can avail of them.

This type of system is complex so you need to have it installed by an engineer. If you are not sure if a PBX system is for you, discuss it first with your vendor.

Key Systems

Key systems are less expensive so they are popular with small businesses that need up to 40 extensions. Features include conferencing, call logging and barring, paging and call recording.

They have fewer features than a PBX but it is possible to get a hybrid of the two without having to spend so much. Like the PBX, you also need to have this installed by an engineer.


This is the most popular choice nowadays because of its benefits. They are very affordable and they have some of the features of a PBX.

You will get cheaper calls and cheaper operating costs with this type. You only need a good broadband connection to be able to make calls. Depending on your provider, you may be able to call internationally for free. Local calls are free as well. Your only expense is your Internet connection.

Call quality is comparable now to a landline phone. Call drops are not an issue as long as you have good connectivity.

You can easily install/set up this system. No need for an engineer.


This is the cheapest option out there as it will only provide you with basic features. This is used by offices that need only 10 extensions or less. This is a do-it-yourself type of system. It is also portable so if you need to change workplaces, you can take it with you.

As it is DIY, it usually lacks support from the provider.

Phone Brands

There are many phone brands to choose from:

  • Samsung
  • Panasonic
  • Avaya
  • Cisco
  • Orchid
  • NEC
  • BT
  • Philips
  • Siemens
  • Toshiba
  • Mitel
  • Alcatel
  • LG

You can choose from wired or wireless units. You can also integrate them with mobile technology. This is helpful if you have field or on-call employees. You can also configure them to transfer the call to your house or mobile phone after office hours or during holidays.

There are a lot of phone options in the market and it is easy to get overwhelmed. Let us do the hard work for you. Just fill up the simple form above and we will give you the best providers in your area.

Remember, the best phone is one that you can maximize all the features and help you reach your goal.

Author: Yazz

Yazz is a trained telecommunications engineer with a diploma in telecommunications. He has spent the last 15 years working for Telefonica, one of the largest telephone operators and mobile network providers in the world.