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Best Telephone Systems for a Reception

Choosing the right business telephone system enables the receptionist to run more efficiently and complete a wide array of tasks. There are many phones out in the market and they come in a variety of types and styles. You can choose from a system that only has a few lines to a switchboard with multiple lines. Most large companies now use computer telephony integration which connects the phones to computer software programs that users can utilize to make their jobs easier.

What kind of phone system should I get?

Well, in general, the best kind of phone system for a receptionist is one that will make their job easy! Different offices have different requirements so it is best to know what yours are and what your receptionist needs.

Every receptionist is different so find one that offers various receptionist phone solutions. Some examples are:

  • A simple telephone with a headset that relies on the receptionist to memorize everyone’s extension number
  • A 38-button keyset for small companies
  • A phone with one-touch call transfer features
  • A phone system that can have add-on features and modules as needed
  • A PC-based receptionist phone is good for the technically minded receptionist. This has all the fancy features that you would expect of a computerized reception phone.

Samsung Digital Phones

As technology evolves, you can be sure that Samsung will be there to keep your business ahead of your game. The Samsung 5000 Series allows users to communicate in style. It has true voice and data convergence that makes you stay in contact wherever you go. Samsung has a range of handsets and other User-End-Points products that come in a wide variety of ergonomically designed terminals. These are suitable for use not in only in offices but in homes as well. You can also use them in any wireless-enabled location such as a hotel.

These phones are stylish and easy to use. Each handset is designed so that the user can maximize the benefits of the phone’s functionality. It also gives the users the appropriate feature set and access levels for their unique needs. You can choose from a simple phone, wireless, softphone or you can get a fully-featured handset complete with an LCD display and programmable functions. Some Samsung handsets are available in analogue or digital configurations but they provide identical features and functionality to the user. This means that users have the same functionality and system access regardless of how they are connected to the system. Whether they are connected remotely via external data connection (DSL) or as traditional keysets, they will be able to utilize its full functionality.

Features and Benefits

Innovate your desktop

The 5000 Series of handsets uses Samsung’s state-of-the-art communications technology. Having any of these phones will transform your desktop into a converged multi-functioning workstation.

Flexible

These phones are flexible and can easily adapt to change or expand when needed. The OfficeServ 7000 series of phones can provide your company with on-going flexibility. They meet the needs of future moves, changes and expansion quickly. You can add more telephones or move people around to new extensions quickly and easily. You can do those things whether inside the office, in another office or even away from the office and while working from home.

Using digital technology, Samsung can unite communications within any company across WANs, LANs and the Internet. Users can have shared features and functions with a common look and feel across all terminals.

Simple and Stylish

The 5000 series display handsets feature a 2-line scrollable LCD screen that displays call information like Calling Line Identification so that the user will know who is calling. The screen can also fit up to 32 characters. Direct Dialing Inward or DDI is also possible. This feature indicates why a person is calling. The LCD helps users navigate smoothly through the system’s features.

Display handsets have soft keys that are programmable and 3-colour LED status indicators. This can be used for speed dialing, traditional Key & Lamp working or as 1-touch feature access keys.

You can assign optional add-on modules to compatible handsets to create 64 additional soft keys. You can also get a standard Digital and analogue handset from the brand as a cost-effective alternative for staff that do not require high access to features. You can ensure that everyone has their own point of contact and unique extensions.

Tips

You can also get a headset for your busy receptionist so that they can have a hands-free operation. If you are looking for a phone system for your receptionist, ask your receptionist what they needs and wants in a phone system. It is also a good idea to know the level of her technical skills. You don’t want to give a technically confusing phone to someone who only has a basic understanding of the gadgets and equipment of this modern world. It might be a good idea to let them try the phone first to see if it is a good fit. Find a phone system that has all ‘needs’ first then ask the supplier if you can add her ‘wants’ eventually and how much they would cost. You can also negotiate for a discounted rate.

Find a supplier that has technicians and trainers that have a wealth of experience when it comes to installing reception phones. You want your receptionist to be happy because they are the first point of contact of all your customers, suppliers and partners. Look for a supplier that can supply your requirements and work within your budget. Ask for after sales support, maintenance and repairs. Talking about this before you purchase a system will give you peace of mind for the future when your system breaks down and needs repairs.

Author: Yazz

Yazz is a trained telecommunications engineer with a diploma in telecommunications. He has spent the last 15 years working for Telefonica, one of the largest telephone operators and mobile network providers in the world.