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Business Telephone System Buying Checklist

There is no perfect formula for buying a business telephone system. Each business is unique. It has its own needs and requirements. Its clients are different from one another and its employees too. The employees also have different requirements and skill levels. All these things should come into consideration when you are looking for a business telephone system.

To make it easier for you, here is a checklist to get you started.

  • How many calls do you currently make?
  • How many calls do you currently receive?
  • How will this change in the next 6 months? 1 year? 2 years?
  • How will you use the new system? Sending, receiving calls, conferencing, etc.
  • How are you using your old system? Sending, receiving calls, conferencing, etc.
  • How many phone lines do you need?
  • How many will use the phone lines on a regular basis?
  • Will getting a new hardware and software system affect your existing system?
  • Does your new system have to work with your existing system?
  • If you have an existing system, what new features are you looking to add?
  • Do you have a fast and reliable Internet connection to allow a VOIP system to work efficiently?
  • How much is your budget?
  • Are you looking to expand in the next year or two?
  • Are you looking to reduce staff in the next year or two?
  • Are you using all the features of your current business telephone system?
  • Do you understand your phone bill?
  • Is there any feature you’d like taken off or added?
  • Are you planning to move to a different location in the next year or two?
  • How much is your business telephone system costing you?
  • Are you willing to invest in a new system that will save you money in the long run?
  • Are you willing to pay for training for your employees for a new system?
  • Is your company ready for an upgraded business telephone system?
  • How does your provider handle complaints, problems and maintenance? Would you like to change providers because of this?

The key to having the best business phone system is being prepared. You need to ask around for recommendations and do your own research about the suppliers available in your area. By knowing everything that you need and want, you can be sure to use your phone system for years to come.



Author: Yazz

Yazz is a trained telecommunications engineer with a diploma in telecommunications. He has spent the last 15 years working for Telefonica, one of the largest telephone operators and mobile network providers in the world.