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How to Expand a Current Business Telephone System

Congratulations on your business growth! Expanding a business can be both exciting and frustrating especially if you are not prepared. One of the things that you need to look at is expanding your current business telephone system. Don’t be confused by all the technical chatter that suppliers give you. Prepare for your supplier meeting with the following information.

Your current phone system

If you have a modern telephone system in place, chances are it has the capacity to accommodate an upgrade. These telephone systems can handle additional phone lines.

Ask your supplier if you are not sure. If your current system can’t handle an upgrade, consider installing a brand new system instead.

The new system

If you need to install a brand new system, what type do you need? It may be that you need to install an entirely new system. Say you are using a PBX system now but your current needs are no longer supported by your system and a VoIP system is a much better choice.


What additional features do you need? Do you need an IVR (Interactive Voice Response)? How about voicemail? Do you need to record your customers’ calls? How about conferencing? Do you need to conference with other people from around the globe?

Maybe you need to integrate your phone with your computer system. With Computer Telephone Integration, you can easily see data about your clients on your computer screen. This is very helpful as it gives you a background of your client and will help you come up with a solution to help him or her.

Other Things to Consider

Do you need extra lines or extra handsets? Have you checked how your current system will be affected if you add these extras? How will it affect your overall process, efficiency and productivity?

Will you be able to afford a whole new system altogether? If your output will be greatly affected by a sudden change, you should consider adding a new system or replacing your entire system with one that can handle all your current requirements and is flexible enough to allow for growth and expansion in the long run. If you will be investing some serious money for your business telephone system, consider one that is good for long-term use.

Upgrading to a new, more sophisticated system can mean a huge investment on your part but think about what it can do for your business and how it can help your people to do their jobs easily, quickly and accurately. Consider your return on investment to see if this investment will be worth it. If a business telephone system is crucial to your business’ success then all the investment will be truly worth it.

Author: Yazz

Yazz is a trained telecommunications engineer with a diploma in telecommunications. He has spent the last 15 years working for Telefonica, one of the largest telephone operators and mobile network providers in the world.