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Features of Panasonic PBX Phone System

This review covers the following models from the Panasonic Analogue PBX line:

  • KX-TEA308
  • TES824
  • TEM824

Introduction

Your telephone systems plays a vital role in the communication of your company; it is vital to get one that not only supports your communication needs, but can also grow and change with your company.

If you are looking for Panasonic dealers in your area, simply fill out the above form to receive up to 6 quotations based on your businesses’ needs.

Who can benefit from the Panasonic PBX line?

These systems are ideal for the small business or even a home office that requires a sophisticated, flexible system that is cost-effective.

Features

3-Level Call Answering Service with Voice Recognition.

This feature guides callers automatically to their desired extension. Callers can me greeted with a pre-recorded greeting with options ranging to 3 levels. Callers can dial to a group of extensions and outside lines. This feature drastically reduces the amount of traffic that an operator handles allowing him to spend more time with important clients.

Flexible SMS Routing

Send text messages to clients on mobile from fixed telephone lines. The recipient gets the SMS quickly and privately allowing for further communication options for your customer service centre.

Built-in Voice Message

If you are no available you can transfer your customers to personalised voicemail, so you never miss a call. Messages can be stored directly into your personal mailbox so there is no need for memos and handwritten notes. It also ensures that you get your messages privately.

Caller ID Display

The user will be able to see the caller’s information even before picking up the telephone. This function works on Single Line Telephones and Analogue Proprietary Telephones that support Caller ID display. The last 20 numbers can be easily accessible via the digital screen. The whole system itself has 300 common logs. You can easily dial these logged numbers.

Even Call Distribution

UCD means incoming calls will be randomly and evenly distributed to the users. If all stations are busy, the phone plays a message or music-on-hold. If the UCD remains busy, the caller will be sent to a secondary DISA.

Forwarding

If you are absent from the office the incoming calls can be easily forwarded to a different extension. You can direct calls to a pre-programmed number (cellphone, mailbox, another landline). “Follow me” programming allows users to set forwarding from another phone in the office so calls to the user’s personal extension will reach him even when he is not at his desk.

Message Waiting

If the extension is busy or a call is left unanswered the caller can be notified of a voice message, to ensure your clients are not left unattended.

Day/Night/Lunch Mode

This feature allows you to change your system’s behaviour according to the time of day. You can set which phones will ring after office hours or prevent calls at night.

Doorphones, Doorbells, Door Openers

2-4 doorphones can be supported. When a visitor pushes a button, the internal extension rings which allows the visitor to talk to the user. Doorphone calls can be programmed to have a unique chime. If a Door Opener is connected, the user can open the door and let the user in.

Conference Calls – up to 5

It is possible for 5 users to enjoy a conference call at the same time with two more individual users joining the conference.

Fax Detection

If there is an incoming fax, the phone can automatically route it directly to a fax machine. You can receive faxes day or night.

Station Message Detail Recording

These platforms can record or print out detailed information that includes date and time, extension or dialled number, duration, etc. You can effectively manage costs, phone usage and staff productivity.

Account Code Entry

You can use account codes to identify outgoing calls for accounting and billing purposes.

Restriction

Add dialing restrictions on call calling to prevent unauthorized expensive calls. You can reduce phone bills by preventing overseas calls, or restricting specific dialing codes from workers.

Electronic Station Lock

You can lock outside lines and require users to input a 4-digit security code before they can use the phone.

Call Duration Monitor

Set the system to disconnect automatically when the pre-programmed time is up. Really useful if you get free calls under a certain time limit. This keeps your workers to a target and cuts down on lengthy calls. Both users will get a warning 15 seconds before the system cuts the line.

Emergency                 

Program 5 different numbers that will override any restrictions in case of emergency.

Room Monitor

You can use the door phone or the analogue proprietary telephone to monitor a child for security purposes.

Group Extensions

Group your users into different functionalities, for example call answering, call making, texting group. You have 8 to play with that can offer different function to organise the work force.

Ringing Pattern

Programme a different ringing pattern for different call areas to further organise your answering service.

Intuitive Customization and Maintenance

The package includes Maintenance Console software. Just connect a PC to the system via USB and the intuitive graphic interface will help you with maintenance. You can even maintain the system off-site by remotely connecting to the modem. You can also program it using a PT.

Power Back-Up

If there is a power failure you don’t need to worry as a fully included battery will kick in in such events, meaning you will not be without power and a working system.

Analogue Proprietary Telephone Features

  • 3-line display
  • Speakerphone
  • Forwarding
  • Do not disturb
  • Conference
  • Intercom
  • Flash/Recall
  • Auto Answer/Mute
  • Headset Jack
  • Redial
  • Hold
  • Navigator key
  • Programmable keys with red and green LED
  • Incoming Call/Message Lamp
  • Message
  • Pause
  • Transfer
  • Auto Dial/Store
  • Tilt Angle Adjustment

Advantages

  • Reduced operator call traffic
  • Multi-level messaging
  • No more missed calls or lost messages
  • No separate voice mail required
  • Caller recognition for added security and client handling
  • Better call management
  • Improves company image, making it look more professional
  • Improved call handling
  • Economical cost management
  • Easy programming and maintenance

Disadvantages

  • High operational costs over time compared to an IP-PBX or a VoIP
  • Needs a technician or engineer to install
  • Not easy to move around
  • Can’t be used in branch offices
  • More expensive than VoIP

Costs

 

To save on your telephone system simply fill out the above form to receive up to 6 quotations from suppliers in your area.

 

Author: Yazz

Yazz is a trained telecommunications engineer with a diploma in telecommunications. He has spent the last 15 years working for Telefonica, one of the largest telephone operators and mobile network providers in the world.