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Review of RingCentral Business Phone System

The modern business needs more than just a simple phone system that allows users to make and receive calls. The new working culture has shaped business communications giving birth to advanced cloud technology that enables users to be completely flexible.

What is a hosted PBX?

RingCentral works on a hosted PBX format, meaning the technology of the phone system is stored in the could. You simply plug the phones into the router to connect to their secure data centre. Calls are made and received via VOIP and all the features of a large on-premises BPX, previously only available to larger companies, are now available to all at a reduced price with seamless integration to all end devices – including mobiles, desktop phones and laptops.

Advantages of Could-based PBX

The flexibility you get from the cloud makes the system stand above the rest. As your business changes, you can easily add or remove users, change locations, add and remove remote workers and mobile numbers. With no onsite software to maintain time and money is freed up for other areas. There is virtually zero downtime as each device connects separately to RingCentral’s servers, so should there be a power cut in the office, the smartphones will still have a connection.

Maintain professionalism at all times

With regardless of device or location you can make calls using your business number and identity maintaining professionalism throughout.

Main points:

  • Reduce capital expenses by eliminating hardware moving it to the cloud.
  • Rich in Features
  • Centralised portal allowing quick change of locations, devices, and employees.
  • Ideal for remote workers and sub-contractors, which can become part of the corporate identity and removed when not required.

Be productive anywhere

RingCentral business phone systems allow you to be productive where ever you are you are, from your home to the office and everywhere in between, even your favourite cafe. As long as there is an Internet connection available, you can conduct business as usual.

Customer Service Now

If you don’t answer your new customer straight away there is a high probability another company will and you would have lost your potential lead. RingCentral offers a solution – Smart call handling. This enables calls to be diverted to another member in the company, ensuring all customer calls are handled promptly.

Fast results

With a simplified setup, the phone systems configuration can be done at a touch of a button and with the elimination of  technitions you can do things when you want them and when you need them.

BYOD (Bring your own  device)

With seamless integration to your mobile phone you can now accomplish everything with your own smartphone. This allows you to securely take part in the rising trend of BYOD, keeping your employees happy and your work system fully integrated.

Take advantage of apps

You can integrate your phone system with apps that you use every day such as aCalendar, Google docs, Microsoft Outlook and Dropbox.

Why you should choose RingCentral

There are several reasons why you should choose RingCentral but here are the top 6.

  1. Be fully contactable whereever you are – on your deskphone, laptop or mobile.
  2. Regular new releases means you are always up to date.
  3. Pricing is all-inclusive and transparance gives no surprise bills.
  4. RingCentral builds and operates their own infrastructure so is not dependant on 3rd parties.
  5. Manage your system easily and adapt to daily business changes.
  6. Over 300,000 businesses trust RingCentral.

Is It best for small business? Check out our small business comparison

Substantial Savings

You don’t have to buy expensive hardware and pay for installation as it is already for you on the cloud, meaning you get big business features for a lower monthly rental.

Check out these plans:

Ringcentral Overview
Entry Standard Premium
Used For Individual/ Small groups Departments and work teams Complete workforce integration
Cost £9.99 £16.99 £24.99
Free Trail Yes Yes Yes
Outbound Free Mins 100/month/User 1000/month/User 2500/month/user
Inbound and non-geographic number mins 500/month/account 1000/month/account
HD video meetings 4 people/meeting 25 people/meeting
Unlimited conferencing Yes Yes
Automatic Call Recording Yes
Outbound international Call Bundles Yes Yes Yes
Call management and phone system administration Yes Yes Yes
Assigned telephone numbers Yes Yes Yes
Digital Receptionist Yes Yes Yes
Mobile Ap Yes Yes Yes
Softphone application Yes Yes Yes
Activity Reports Yes Yes Yes
Customer support Mon-Fri 8 am to 6 pm Mon-Fri 8 am to 6 pm 24/7
Internet Fax Yes Yes
Integrations with Salesforce® and Zendesk® Yes



Available phone numbers

You can have a local presence so that customers can easily contact you. You can increase brand recognition with several phone number options – freephone numbers, non-geo numbers, local and international numbers.

Cloud PBX

Revolutionize your phone system administration, user and caller experience and call management at a fraction of the cost of an outdated PBX hardware.

  • Call monitoring
  • Dial-by-name directory
  • Hosted PBX service
  • Auto receptionist
  • Extensions
  • Music on hold
  • Multilevel IVR
  • User templates

Phone service and devices

Easily administer cloud phone service across all locations. Incorporate users and integrate devices smoothly. Enjoy diverse calling options too.

  • Conference phones
  • VoIP service
  • RingMe
  • RingOut
  • Caller ID control
  • Desk phones
  • Desktop app
  • Analogue adapters

Call Management

You can customize settings so that callers can have an enjoyable experience contacting you. You won’t miss calls and you can be sure that your team has the most advanced features at their fingertips.

  • Missed call notifications
  • Answering rules
  • Message alerts
  • Call forwarding
  • Call logs
  • Paging
  • Auto call recording
  • Call flip
  • Presence
  • Call park
  • Intercom
  • Shared lines
  • Call screening

Voicemail and greetings

Create and modify voicemail inboxes and greetings easily. Access your voicemails with the latest tools for receiving messages in the format you like.

  • Greetings
  • Visual voicemail
  • Voicemail
  • Voicemail to email

RingCentral Messaging

You can put your business phone system on the smart devices you use with advanced messaging capability.

  • Mobile devices
  • Unlimited texts


Integrate your cloud phone system with the apps you use daily for a new level of connectivity and productivity.

Integrate with:

  • Cloud storage
  • Zendesk
  • Google
  • Office 365
  • Outlook
  • Salesforce
  • Oracle Sales Cloud


Hold conversations, share presentations and collaborate around the world using audio conferencing, HD video meetings and online meetings.

Internet Fax

Send and receive fax messages from multiple sources with advanced updates and logs


Always on the go? Your cloud-based phone system is ready to go with you.

Choose how you want to work:

  • iPhone/iPad
  • Desktop
  • Android


Starting up with RingCentral

You can get a 30-day trial with a money back guarantee with RingCentral. You don’t risk purchasing something you’re not sure of. You can return the phones for a full refund within 90 days. The phones must be in good condition and complete with all the original materials.

RingCentral offers business IP phones and devices at competitive rates.

No commitment is required as you pay as you go on a monthly basis and you can cancel any time. The devices you purchased should be returned in useable condition to get a refund within 90 days of the purchase date.

You can pay using credit cards and invoices.

There is no PBX hardware to install so you don’t need to pay for expensive contractors. RingCentral Office is instantly activated after purchase. You can immediately receive calls. You can customize your auto attendant, set up answering rules and virtual extensions from your online account.

With all these features and benefits, it’s no wonder RingCentral is the market leader in the UK. Avail of their free trial so your business can experience its many benefits.

More information can be found on the ringcentrals website

Author: Yazz

Yazz is a trained telecommunications engineer with a diploma in telecommunications. He has spent the last 15 years working for Telefonica, one of the largest telephone operators and mobile network providers in the world.