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We Can help you find the right business telephone system. Simply fill out the form to the left with your requirements and we will match it to the three most suited suppliers for your needs. We take the stress out of finding the right solution.

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It can be confusing with all the different options available to find the right business telephone system for your needs. We can help by matching your requirements with the top three suppliers in your area and provide 3 no obligation quotations for you to compare and save. Simply fill out the form above and we will do the hard work for you.

The right system is crucial to your business, it is your contact with employees, clients and vendors. The right choice should help you increase sales, communicate with your team and connect you to your clients.  With so many phone systems available in the market, you need to be careful in choosing the right one or you might end up with a system that does not fit your company’s needs.  There are several factors to take into consideration and it can seem confusing when looking for the right one for your office – here is a simple guide on how to choose the best one for your company.

What are the things that I should consider when choosing a business phone system?

  • Number of users/employees
  • Budget
  • Features that you need
  • Features that you may need
  • Growth and expansion
  • Profitability of your system
  • Productivity
  • Training
  • Maintenance
  • Level of technical skills

Know the basics

You don’t necessarily have to be a phone expert or a tech expert but it is important that you know the basics. You must know the basic features of a phone and what they are for. You must also know the types of phone systems available in the market to further help you narrow down your choice. It is a good idea to familiarize yourself with the common terms used when discussing phone systems.


Each phone system has its own benefits. By being familiar with each type of system, you will make an informed decision. Another question is, will the benefits outweigh the system’s cost?  You should also be able to get a return on your investment by using the system.

Finding a Business Telephone Systems provider can be a headache but finding the perfect one can mean a huge boost for your business. A BTS relies not only on hardware. Installation, programming and maintenance are an integral part of making your business a success.

The first thing to do is ask around. Ask your friends if they have a reliable BTS provider. Ask them about their experiences with this supplier, has the supplier met their expectations and if the supplier was able to deal with any problems promptly. Are they still using this supplier and will they continue to use this provider.

Take note of these suppliers, listing both pros and cons then get on the phone and call them up. Here are some questions that you can ask the provider:

How long have you been in the business?
What service packages can you offer me?
How many installations have you made in the last year?
Will you do an ocular of my site?
Can you give a demonstration of different phone systems?
If I encounter a problem, how soon can your engineers come?
Do you have a backup plan for emergencies?
Can you fix a system problem remotely?

The most important thing to take into consideration is troubleshooting, repair and servicing. You cannot afford to have the phone lines down for half a day. Most providers should be able to fix a problem within an hour. If not, they at least need to have it fixed in a day. Check if these services are free or if they are already included in your monthly bill. Some providers charge extra depending on the problem so it is best to ask your provider before securing a contract regarding these things.


How will the phone system be used? Will it be used for sales calls? Will it be used by agents in a call center?  Will the phone be used solely for customer service? Will the system be used for simple communications or need to be used for teleconferencing?

Another thing to consider is the number of outgoing and incoming calls every day. Do you make domestic and international calls on a regular basis? Are you a Small Business? If your Staff are largely mobile and you make a lot of international calls then a VOIP system might be the best one for you.

Check out our guides for your specialist phone system needs:

Phone systems for hotels

Phone systems for schools

Price range

Set your budget before talking to suppliers. Be ready to be flexible with it and keep a good range in mind just in case you may need some extra features or incur some extra costs. These extra costs often involve training and maintenance. There are usually special packages available for different business types. It’s always a good idea to ask. You might even get free installation and training.  If their packages are out of your budget, you can ask them to customize a system that will best fit your budget and requirements. If you plan to expand in the next few years, be sure to say that to your supplier so that they can give you an expandable system.


What do I need to purchase?

You need the following pieces to make a phone system run smoothly:

  • Base unit
  • Handsets
  • Wiring
  • Installation and initial configuration


How do I choose a supplier?

You can research online or ask colleagues and friends for referrals. If you must choose from scratch, here are a few guidelines.

  • Packages on offer
  • Years in business of the supplier
  • The number of successful installations in the last year
  • Troubleshooting
  • How soon can a problem be fixed
  • Backup plans for emergencies
  • Training and service maintenance

Be sure to read the fine print, ask about additional costs and benefits, etc.


How much do I need to invest?

A central base unit costs around

£350 and above. The price of a handset depends on the model and features. They can go as high as

£1,000. You can also get extra accessories. Add to that the cost of the installation, training and maintenance.


End notes

Finally, it’s always good to come to a meeting prepared so do your own research. Read reviews online. If you are already familiar with some brands, you won’t have a hard time understanding the key aspects of each one when you come face-to-face with a supplier. Always ask questions especially if you don’t understand a term or something in the contract. Another thing that you can ask for is a product demo. This is your gauge to see if the product is easy to use and can easily adapt to your office environment. Whatever your budget is, you are sure to find the perfect business phone system for your office. Keep these things in mind and you will make a good decision.

To get a free quote and compare telephone systems based on your requirements, please fill in the questionnaire in the box above.

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